have questions about branding, wedding stationery, calligraphy and custom signs? good news – you are in the right place!
please visit our shop policy for more information, or if you can’t find the answer to your question you can fill out the form below!

logo & website design

can i schedule a call to see if it's the right fit for me & my business?

yes, absolutely! we can hop on a free discovery call to go over the brand strategy & design package and any questions you have about the process. it’s also a great way for me to learn about your business and offer insight to improve your brand and how you can reach your target audience! contact me to schedule a free call!

why is it important to include a strategy session?

the strategy session is valuable for not only me as the designer, but for you as the owner of your business. in the strategy session we go over who your current customer is, your ideal client/customer, the journey they take from first interaction to buying from you and how to make improvements to that story. we go over your brand value and voice, what makes your business unique, your goals and how to find solutions that help you grow your business! this is just a brief overview and doesn’t include the questionnaire i give before we go through the session, and the pinterest board collaboration. these factors all provide insight for the intention behind the design, and how i can pinpoint the feeling and impression of how you want your audience to interpret your brand. these factors help you in how to interact with your customers for a full, well thought out brand experience!

wedding stationery & calligraphy

what is the timeline for ordering save the dates and wedding invitations?

save the dates:

order – 9-11 months prior to your wedding date

mail – 7-9 months (9-12 for destination weddings)

invitations:

order – 5-7 months prior to your wedding date

mail – 8-10 weeks

destination – send 3 months prior to your wedding date

how do i know how many invitations to order?

if you are inviting 100 guests to your wedding, you do not need 100 invitations! this number should be less than your guest list. on average about one suite per household/couple.

do you assemble invitation suites or can i assemble myself?

i do offer invitation assembly for a fee, perfect for the bride short on time or doesn’t want the hassle of assembling the suites.

how do i know the status of my order?

before we begin the process, i will give a detailed timeline for each and every step, and you will be able to ask any questions at any time throughout the process!

Are your invitations available to ship anywhere in the world?

yes we can ship internationally if you let us know when you initially inquire. rates are determined at the time of shipping, and must be paid before items can leave the studio. customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.

can you offer express/rush shipping?

Yes, we do. Depending on your requested delivery date, we will let you know if your desired date is possible or not. If yes, then we will charge a rush fee on a case by case basis depending on how close the requested date is.

I received envelopes with the addresses incorrectly handwritten. how do i proceed?

If it is a mistake on our end, then it will be re-written and shipped it at no charge depending on time availability. If there is a reason we are unable to do so, you will be refunded the charge for envelope addressing for the amount that was incorrect. If it is the client’s mistake, the regular envelope calligraphy addressing charges will be charged plus the shipping and no refunds will be issued.

what is the cost of custom invitations?

custom invitation pricing depends on quantity, print method, materials used, and additional items or services purchased. custom invitations suites start at $1250 for 100 invitations.

pricing for a custom suite design includes:
• main invite & envelope
• choice of response card & envelope, details card, or both.

additional pieces (such as maps, envelope liners, wax seals, ribbon, assembly, etc.) added to the suite will result in an additional fee. alternative printing methods (ex. letterpress, foil) and paper selection (ex. handmade paper) are additional, as well.

I received my proof and would like to make a change. Is this possible?

yes, absolutely! every proof is sent with a form where you can request detailed revisions.

How do I cancel my order?

please contact us immediately at hello@courtneyrosedesign.ca. A $50 cancellation fee will apply. we will be unable to cancel your order once you have approved your proof. Please allow up to two billing cycles for any refunds to be reflected on your credit card.

Can I make changes after approving my proof?

 you will receive a proof for you to review including all text, colours, etc. a form will be approved by you before printing proceeds. you are responsible for any errors after approval of the final proof, including text, spelling, info, layout, and colour/material choices. in the event of a re-print due to errors after your final approval has been made, you will be invoiced for all services and production.

custom wood signs

how many words can fit and how do i know which size i will need?

sign sizes start at 11″ x 14″. each sign size has a maximum number of words that will fit on the sign. please visit the product page for word count. if you require more words, i would be happy to help you decide what size would work best for you & provide an exact pricing quote. send me a quick message at hello@courtneyrosedesign.ca. can’t wait to hear from you & create something beautiful for you!

how do i order?

once you have picked your quote or wording of choice, choose the size of the sign & the correct word count (ex. how many words make up your quote or saying) and then add it to your cart! for more info click here!

What is the timeline for ordering a custom wood sign?

once your order is placed, in 3-5 business days you will receive a digital proof of your sign. wood signs take approximately 10 business days to complete and ship once your order is placed.

are wood signs refundable?

all custom wood sign orders are considered final and refunds will not be issued.

do you offer different colour options?

at this time i offer black and white lettering, and gold for select sizes & semi-custom options. a dark stain or a painted rustic white on grey are options for the wood colour/stain. the intention behind the wood sign options is so they will stay timeless for years to come and as trends come and go.

shipping

do you offer express/rush shipping?

Yes, we do. Depending on your requested delivery date, we will let you know if your desired date is possible or not. If yes, then we will charge a rush fee on a case by case basis depending on how close the requested date is.

please contact hello@courtneyrosedesign.ca before placing your order to inquire about rush shipping.

which locations include local pick-up?

locations for local pick-up in saskatchewan include lucky lake, beechy, outlook and saskatoon. once your order is placed, i will contact you to confirm the best day/time for pick-up.

where can you ship to?

for wedding stationery, we can ship internationally if you let us know when you initially inquire. rates are determined at the time of shipping, and must be paid before items can leave our studio. customs and import duties are determined by the receiving country and are therefore the buyer’s responsibility.

for items in the shop (wood signs and greeting cards), we currently only ship to the us and canada. please send us an email hello@courtneyrosedesign.ca to inquire about international shipping for these items.

 

other

Which retail locations can i purchase your items?

you can purchase select wood signs and greeting cards at basket-full decor & gift in lucky lake, saskatchewan.

greeting cards are available at:

do you offer wholesale or bulk discounts?

yes! please message hello@courtneyrosedesign.ca with your order request. minimum order quantities apply.

don’t see your question here?

need more info on any of the topics above? send me a message and i’ll be happy to answer any questions you have!