have questions about shipping, wholesale inquiries or customs and collaborations? good news – you are in the right place!
please visit our shop policy for more information, or if you can’t find the answer to your question you can fill out the form below!

shipping

what are the shipping costs?

shipping costs depend on your location. the current shipping costs are below:

within canada:

  • lettermail (4-10 days) $4
  • economy (3-9 days, includes Tracking Number) $15
  • express (2 day, includes Tracking Number) $18

to usa:

  • lettermail (6-10 days) $6
  • economy (4-7 days, includes Tracking Number) $20
  • express (2-4 days, includes Tracking Number) $25

to europe and australia:

  • Small Packet – Air (7 – 14 days) $25
  • Tracked Packet International – Includes Tracking Number (6-10 days) $40
  • Xpresspost™ – International (4-7 days) $65

*free shipping within canada and usa on card bundles*
(by lettermail, shipping upgrades available in cart)

Delivery times are estimated and cannot be guaranteed due to external circumstances.

how long will it take for my order to be processed?

we process all orders and ship within 1 – 2 business days of your order date.

Does my order include a tracking number?

All cards are shipped by lettermail in a flat mailer via canada post by default as this is the most cost-effective way for you to receive your order. If you would like to include a tracking number with your order for peace of mind, or need your order to arrive quicker than by lettermail, please upgrade to either Economy or Express shipping methods.

Delivery times are estimated and cannot be guaranteed due to external circumstances.

do you offer express/rush shipping?

Yes we do! If you need your order to arrive quicker than by lettermail, please upgrade to Express shipping method at checkout.

please contact hello@courtneyrosedesign.ca before placing your order if you are uncertain about which shipping method is necessary to receive your card(s) in time.

Delivery times are estimated and cannot be guaranteed due to external circumstances.

which locations include local pick-up?

the location for local pick-up in saskatchewan is basket-full gift & decor in lucky lake.

once your order is placed, i will contact you to confirm your order is ready for pick-up.

where can you ship to?

we currently ship to canada, united states, australia, europe (select countries), greenland, & new zealand.

if your country does not have a shipping option available, please contact us at hello@courtneyrosedesign.ca and we will get back to you with a shipping quote.

buyers are responsible for any customs and import taxes that may apply.

courtney rose design is not responsible for delays due to customs.

customs & duties

buyers are responsible for any customs and import taxes that may apply.

courtney rose design is not responsible for delays due to customs.

refunds & cancellations

How do I cancel my order?

please contact us immediately at hello@courtneyrosedesign.ca. if you have contacted us after 2 days of placing your order, we are unable to cancel your order as we process and ship orders out within 1-2 business days.

Please allow up to two billing cycles for any refunds to be reflected on your credit card.

Can I make changes after placing my order?

please contact us immediately at hello@courtneyrosedesign.ca. if you have contacted us after 2 days of placing your order, we are unable to make changes to your order as we process and ship orders out within 1-2 business days.

wholesale

Which retail locations can i purchase your items?

select greeting cards are available at:

how do i apply to become a retailer?

to request the wholesale catalogue and for more info on becoming a retailer, please fill out the form here or email us directly at hello@courtneyrosedesign.ca.

can i order cards in bulk?

are you are a photographer, coach or other service-based business interested in cards for your clients to add to your client experience?

courtney rose design sells larger quantities greeting cards for business use (not for resale) at a discounted price.

please email hello@courtneyrosedesign.ca with your order request. minimum order quantities apply.

other

can you create a custom card design for me?

At this time we do not offer custom card designs, although we love hearing what you want to see next as we are regularly coming up with new designs to be released in the shop. Send us an email at hello@courtneyrosedesign.ca for feedback and what you’d like to see more of.

do you offer custom projects?

we take on very few custom projects per year depending on availability and if the project is the right fit!

please email hello@courtneyrosedesign.ca with your inquiry.

don’t see your question here?

need more info on any of the topics above? send me a message and i’ll be happy to answer any questions you have!